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Payment terms:

(Tour operators and agencies are exempt from this, see point 7)All prices are in euros, including VAT. When invoicing, invoices must be paid within 5 working days of the invoice date.Cancellations up to 48 hours before flight/free of charge. From 48 hours before flight/60% of the order value. From 24 hours before the flight/80% of the order value.No show/No Show/100% of the order value



Table of contents

Scope of application

Conclusion of contract

Right of withdrawal

Prices and terms of payment

Applicable law

Alternative dispute resolution

Tour Groups & Agencies

1) Scope of application

1.1 These General Terms and Conditions (hereinafter "GTC") of Freie Dienstmännervereinigung GbR (hereinafter "Provider") apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter "Customer") concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2) Conclusion of contract

The customer can send a non-binding request to submit an offer to the provider by telephone, fax, e-mail, letter or via the online contact form provided on the provider's website. In response to the customer's request, the provider shall send the customer a binding offer by e-mail, fax or letter for the provision of the service previously selected by the customer. The customer can accept this offer by submitting a declaration of acceptance to the provider by fax, e-mail or letter or by paying the remuneration offered by the provider within 7 (seven) days of receipt of the offer, whereby the day of receipt of the offer is not included in the calculation of the deadline. The date of receipt of payment by the provider shall be decisive for acceptance by payment. If the last day of the period for acceptance of the offer falls on a Saturday, Sunday or a public holiday recognized by the state at the customer's place of business, the next working day shall take the place of such a day. If the customer does not accept the provider's offer within the aforementioned period, the provider shall no longer be bound by its offer. The supplier shall again specifically point this out to the customer in his offer.

3) Right of withdrawal

Consumers are generally entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider's withdrawal policy.

4) Prices and terms of payment

Unless otherwise stated in the provider's service description, the prices quoted are total prices that include statutory VAT.

5) Applicable law

5.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

5.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

6) Alternative dispute resolution

6.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link:

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

6.2 The provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

7) Tour Groups and Agencies

For travel groups and agencies, an invoice with a payment term of 14 days is issued on request. The invoice includes the service provided. The sales tax, which currently stands at 19%, is also shown.

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